Customer Denied Parcel at Hub After Ekart Agent Cancels Delivery in Delhi

An Ekart delivery agent allegedly cancelled a customer's parcel without contacting her and subsequently refused to hand over the package when she arrived in person at the delivery hub in New Delhi.

The incident came to light following a post on social media platform X by user Mahi Mishra. According to the account shared online, the delivery agent initiated the cancellation of the shipment without making any phone call or attempting prior communication with the recipient.

Following the unexpected cancellation, the customer travelled directly to the local Ekart delivery facility to retrieve the consignment. However, upon arriving at the hub and requesting the item, the delivery agent on site reportedly declined to release the package.

The post stated that the delivery agent explicitly refused the handover, allegedly telling the customer, “No matter what you do, I won’t deliver it to you!”

Mishra criticised the delivery executive's conduct, stating that arbitrarily cancelling customer orders without basic communication is unacceptable. She emphasised that strict action should be taken against delivery personnel who make unilateral decisions regarding consignments.

Noting that Ekart manages logistics and package deliveries for e-commerce major Flipkart, Mishra called on Flipkart to intervene and address the matter. She highlighted that such behaviour by logistics staff causes substantial inconvenience to consumers awaiting their orders.

In response to the viral complaint on X, Flipkart's official support handle issued an apology regarding the situation. The company stated that it takes such incidents seriously and requested the user to share the relevant order details through a direct message to enable an internal review and provide assistance.